At Pardoz Abaya & More, we are committed to providing our valued customers with exceptional service and high-quality products. As part of our dedication to customer satisfaction, we have established a clear and fair return policy to address any concerns or issues that may arise.
Eligibility for Returns
Products can be replaced only if the customer receives the wrong item or if the product is defective. In such cases, we are committed to resolving the issue promptly and efficiently. Customers must notify us of any issues with their order within three working days of receiving the product to be eligible for a replacement. However, in order to proceed with the replacement process, customers are required to provide a proper unpacking video showcasing all sides of the package, the label, and the product received.
Importance of Unpacking Video
The provision of an unpacking video is essential for validating the customer’s claim and ensuring the accuracy of their request for a replacement. This video serves as tangible evidence of the condition in which the product was received and helps us to accurately assess the situation.
Exclusions from Returns
It’s important to note that products cannot be returned for reasons such as size or fit issues or simply because the customer does not like the product. We strive to provide detailed product descriptions and sizing information to help customers make informed purchasing decisions. However, if there are any concerns about sizing or fit, we encourage customers to reach out to our customer support team for assistance before placing their order.
Process for Returns
If a customer receives the wrong item or a defective product, they should contact our customer support team immediately to initiate the return process. Our team will guide them through the necessary steps to return the item and arrange for a replacement to be sent out promptly.
Timelines for Returns
To ensure timely resolution, customers must notify us of any issues with their order within three working days of receiving the product. We understand the importance of addressing concerns promptly and aim to process replacements as quickly as possible.
Refund Policy
You will be eligible for a full refund only if your order is cancelled before it is dispatched. Refunds will be processed back to the original payment method used for the purchase.
Order Cancellation:
Orders can be cancelled only before they are dispatched for delivery. Once your order has been shipped, it cannot be cancelled. To request an order cancellation, please contact our customer support team as soon as possible.
Customer Support
Our dedicated customer support team is available to assist customers with any questions or concerns they may have about our return policy or their order. We strive to provide prompt and helpful assistance to ensure a positive shopping experience for every customer.
Conclusion
At Pardoz Abaya & More, we are committed to providing exceptional service and standing behind the quality of our products. Our clear and fair return policy reflects our dedication to ensuring customer satisfaction and addressing any issues that may arise. We value the trust our customers place in us and are here to support them every step of the way.
If you have any questions or require assistance with a return, please don’t hesitate to contact our customer support team. We’re here to help!
